Been using Radio News Hub for quite a while to bring both NEWS and Weather to our service via monitored folders and dropbox, each hour, 24 hours. However just recently it is no longer finding the files by the the names.
The files are named Weather.mp3 & News.mp3. but each file has a name of Recorded by News under properties.
So Weather.mp3 holds a name under properties of news cart recorded by news 1. Which means that once dropbox does its thing no files named weather.mp3 is located in the dropbox file nor transfered to the archive!
Can I force playit live to select name to find the file rather than title?
BELOW IS A REPLY FROM THE SUPPORT SIDE OF RADIO NEWS HUB.
Good afternoon Phil
Mark passed on your email about issues with the news file.
You say this is something that has only occurred in the last couple of months?
Has anything changed your side?
I've attached a screenshot taken from our dispatch system. This shows the filenames as they are dispatched.
The news filename is news.mp3.
The weather is weather.mp3.
The "News Recorded By" sounds like something that may well appear in the file title.
But your playout software should be looking for the filename rather than the title.
Which system do you use? It may be something that their support team can assist with.
When you add a Monitored Folder in PlayIt Live this will add and keep up to date the files it finds into the PlayIt Live track list and into the corresponding Track Group if you select it. Then you should be able to schedule the track group at the desired time in order to play the track. PlayIt Live doesn't look up anything by title.