Application crash during aux input playing : PlayIt Software Support

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Application crash during aux input playing

Steve Burn

started a topic almost 4 years ago

PlayIt Live was playing the Aux input successfully for about three minutes into a 60 minute duration then the application crashed. No dump file was recorded in the ProgramData folder. Windows Event log captured the crash dialog. Clicked OK on the dialog. Launched application again successfully.

Is there any further troubleshooting or error log data that is useful to diagnose the cause?

PlayIt Live version 2.07 (Build: 2829) on current Windows 10 Pro.

Application popup: PlayItLive.exe - Application Error : The instruction at 0x00007FFBA60872A6 referenced memory at 0x0000000000000024. The memory could not be written.

Click on OK to terminate the program
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Popup" Guid="{47bfa2b7-bd54-4fac-b70b-29021084ca8f}" />
    <EventID>26</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2020-12-29T18:03:50.491914100Z" />
    <EventRecordID>3479</EventRecordID>
    <Correlation />
    <Execution ProcessID="652" ThreadID="8428" />
    <Channel>System</Channel>
    <Computer>(REDACTED)</Computer>
    <Security UserID="S-1-5-18" />
</System>
<EventData>
    <Data Name="Caption">PlayItLive.exe - Application Error</Data>
    <Data Name="Message">The instruction at 0x00007FFBA60872A6 referenced memory at 0x0000000000000024. The memory could not be written.

Click on OK to terminate the program</Data>
</EventData>
</Event>

1 Comment

Jason Allen

said almost 4 years ago

Hi Steve,

I'm afraid that low level crashes like this are typically outside the control of PlayIt Live and are usually caused by Windows driver issues. I would suggest ensuring that your drivers are up to date, or use a different device.

Jason