Software intermittently locking up : PlayIt Software Support

Start a new topic

Software intermittently locking up

Pete May

started a topic over 4 years ago

I’ve been using play it live for several months. On a windows 10 based system My music and media is stored on a remote drive accessed via USB3. The software will run fine for 3-5 days then for no apparent reason will lock up and stop. There is no way to correct this without shutting down and re starting the software. Any ideas as to why this would be happening?

1 Comment

Jason Allen

said over 4 years ago

Hi Pete,

Please could you send your data and logs using this program: http://downloads.playitsoftware.com/DiagnosticsTool/PlayItDiagnosticsTool.exe

Hopefully this will help diagnose where the problem is lying.

Jason