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Connecting to remote server loses all my music, jingles and everything goes to like a new install

Strange, I just purchased the licence for remote server so i can do the music and scheduling on another machine. Installed it on the playit live playout PC. Then went through the process and whenever i click the connect button, the playout stops and all music and jingles and everything stops, nothing at all left on the playout until i click disconnect and it all comes back.

Help please, would really like to use this

Hi Mark,

To do remote management, you should use a web browser with the remote URL. What you have done is sync your PlayIt Live instance with the remote instance - this is largely readonly and used to replicate the same data on another PlayIt Live instance. When you sync a new instance, it switches to a clean database and starts the process of syncing the data across. This is why the data disappears initially. This is by design and not a bug.

By the way, it looks like you have purchased Advanced Scheduling and not Remote Management. Do you want me to switch that?

Hi Jason sorry i am so new to all this so still finding my feet. I am happy now with the VT module that is superb.  I now want to be able to add songs and change music patterns and playlists from another machine. 

Is that what I purchased?. 

No, you purchased the Advanced Scheduling module which is used for scheduling Advert/Commercial breaks. I will change it to Remote Management which lets you do what you are desiring.

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okay Jason, got the playit manager open on a separate PC now but when i go to the playit live machine and put the http given on the connect playit Live tab it is saying "error connecting to server and the remote name could not be resolved"

any ideas :)

Hi Mark,

If the data is already in PlayIt Live then you should use enable remote connections in PlayIt Live and use the built-in Remote Management server rather than using PlayIt Manager. PlayIt Manager is designed if you are starting from scratch and want a dedicated machine for syncing data. Just go to File > Enable Remote Connections on PlayIt Live. There is a section there on that window to help you set up external connections so you can remotely manage the data from another location.


Nope Jason still no joy. I can access fine remotely with VT but with this it just wont connect no matter what i try

Hi Mark,

The URL you use to connect from PlayIt VoiceTrack for remote voice tracking is the same URL you use for remote management. Take this URL and paste it into your browser and you are able to connect.

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it works. Legend as usual Jason

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