Hi D,
My apologies for the delay. Plugins are specific to the machine you selected on purchase. This can be transferred if the old machine is no longer used. Please raise a ticket here with the name of the new machine: http://support.playitsoftware.com/support/tickets/new
Jason
D M
Hi,
We have replaced the machine that ran PlayIt Live and now our NowPlaying to Text file plugin won't install saying it is no longer valid on this machine, can you help?