PlayIt Software Support

Hi Rich,

You schedule the clocks via the grid, and can use the repeat option to repeat these weekly etc, like you have done.

You can choose to schedule the playout log in advance, or you can switch the Log Scheduler ON on the main interface which will schedule the log on-the-fly before the start of the next hour.

This looks like it is working now. You can tell the songs are coming from the Love Songs track group because it matches the pattern you are expecting, you can see Jingles are scheduled in the correct slot and the ads are there too.

I have plans to improve this interface in the near future so it will tell you why the scheduler selected a particular track in the log.

Hi Rich,

Please create a new forum topic for this issue and provide as much detail as possible include screenshots to illustrate your problem.

Thanks,

Jason

Hi Rich,

The screenshots don't match up to the problem you are describing. Please show that if you schedule a clock at a certain time, than schedule the playout log for that hour that the expected items are not scheduled.

Thanks,

Jason

Hi Rich,

Please post screenshots that describe the problem you are having as the screenshots you have shown previously do not show the problem.

Thanks,

Jason

Hi Rich,

Where did I say that the clocks are set up correctly? Please post screenshots showing your current setup, showing that it is not scheduling as expected. The screenshots you have shown previously do not show this.

Jason

Please show screenshots showing that if you schedule a clock at a certain time, then schedule the playout log for that hour that the expected items are not scheduled.

Hi Rich,

I can see that you have scheduled the Love clock into 11pm. Now go to Manage > Playout Log and select the 19/06/2018 23:00 to 20/06/2018 00:00 hour and click Schedule. I would expect the items in your clock to be added to the log.

Take a screenshot of the scheduled log.