Following a crash last night, Playit is completely ignoring any clock schedules - it's even ignoring the playout policy and appears to be randomly filling the hours with songs - there are no jingles or adverts and the fixed time marker, which oddly is still appearing and was followed by the Top of Hour, is now followed by a random track. If I delete a clock, unschedule the hour and reschedule it, it still fills with songs - but I've no idea where it's getting these from as I have only placed three jingles in the playout policy list.
As it is the system is now totally unuseable.
Am really loath to uninstall and start from scratch as it's a lot of time to set the system up.
Any suggestions are welcome. I see others have flagged issues with clocks not working and suggested various fixes, or realised it was the restrictions they had imposed, but ours was working as it should have until it crashed last night.
oh i almost forgot. thank you for taking your valuable time to check for the errors it is appreciated
i am getting this problem big time as well. were having to insert all the shows manually which defeats the idea of a scheduler. at first i thought the time was set wrong on the pc but nope. the news went out 15 minutes early other day and then 45 minutes late the day before. its imposible to get the damn thing working. trying scheduled events is no good either. glad its not just us.
btw it ignores our playout policys as well. this is with the latest version we downloaded.
The annoying thing is we had it running alongside our playout system for the month of Nov and Dec and it was fine - either the latest version had a database bug or windows have issued another update which is causing problems. Might roleback and see if that helps, have the DB backed up.
were on windows 7 what do you guys use?
wow how weird.
we just finished with otsav as well. trying to schedule in that thing was just so
complicated. what version did you download just then. is it still the black theme.
so would that be
19 Dec 2017 (v2.01.2.1889)
I am unable to reproduce the problem you are both describing with the latest version.
In the simplest form, with no clocks and only the playout pattern, I can schedule the playout pattern.
With a single clock scheduled in the current hour, the scheduler schedules that clock.
You can submit your data using this tool http://downloads.playitsoftware.com/DiagnosticsTool/PlayItDiagnosticsTool.exe and I can investigate when I have time.
Some specific examples of how I can reproduce your problem would also be beneficial. For example, "I schedule the XX:XX hour and it schedules Y tracks and I was expecting Z tracks to be scheduled."
I have had a look at your data. Have you looked at your clock schedule? Most of these are 'not found' (i.e. deleted) and you have multiple clocks per hour (which has undefined behaviour). I am not sure what you are trying to achieve here:
i thought you could just use playout patter to do the music then scheduler to do the news. i also tried the event scheduler but that failed also with playout pattern.however since downloading the previous version the event scheduler does seem to be putting the news in ok last night at least. however today is a different day and will update later on :)