Encoder problem : PlayIt Software Support

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David Howard

started a topic over 7 years ago

I have downloaded the encoder and have tried to configure it to connect to Shoutcast V2 and option that is listed in the drop down box. Having entered all of the data required as supplied by Shoutcast on trying to stream I get the message 'Failed to connect, unknown error' .. Any help will be appreciated.

encoder.JPG

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Mark Hawkins

said over 7 years ago

Hello David, Is the server address correct? Generally with Shoutcast servers, if you put the address and port into a browser you see a page. Your address and port doesn't give a page. Until that works I doubt the encoder will connect.

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Mark Hawkins

said over 7 years ago

Also do you need to enter a figure in SID ?

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Stuart Baker

said over 7 years ago

Hi.

I have the same problem. I'm trying to stream to a shoutcast. I've followed Shoutcasts instruction on what information to put into configuration table. I append a screenshot for your convenience. Could you please help Jason? Many Thanks.

Stu

dps error.jpg

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Jason Allen

said over 7 years ago

Hi Stuart,

We already resolved this issue via a VIP ticket, but for the benefit of everyone else:

The username number you have entered should be entered into the SID box. And the username box should be left blank.

Jason