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App crash

Just opened play it live and it informed me programme stopped working due to App crash how do I resolve this please

Hi Brian


Any crash reports outside of PlayIt Live's control would have saved here by the operating system: C:\ProgramData\PlayIt Live\CrashDumps


If present, please upload to cloud storage and provide a link in reply to this topic.


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Also stops playing when i turn off power to screen.

Can't restart playing music everything else in pgm still working but to play i must restart your pgm 

and streaming only silence.

using playitlive  with title and streaming plugins .. to shoutcast sc_serv.exe

Play-It live runs 24/7.  It crashed on 4/10/2025, then crashed again on 4/20/2025.  It also crashed this morning while I was editing track groups.  Below are links to the crash reports:


PlayItLive.exe.13000.dmp - 4/10/2025 crash

CrashDumps - 4/20/2025 crash

PlayItLive.exe.28000.dmp - 4/21/2025 crash 


It is running on a Windows 11 machine with virtually no other software loaded.  Any help is much appreciated.

I have looked at the crash dump and it is indicating memory heap corruption. The build you are running is more than 9 months old and you are the first to report this issue so must be very specific to your setup.


I can see you have purchased the Audio Processing plugin. Please try removing this plugin and restarting the software to see if that is the cause of the issue. If the issue persists, this could be a hardware issue - your memory may need replacing.

I removed the Audio Processing plugin and updated to the latest version (Verion 2.16 Build 4835).  I will let you know if this happens again.


Thanks.

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