Play it recorder Freezing when a new RDP session start : PlayIt Software Support

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Play it recorder Freezing when a new RDP session start

h Dijk

started a topic almost 5 years ago

We are trying to install Play it recorder on a new virtual machine. If we set up Play it recorder, everything works fine. If we then log in again via RDP, time will indicate 00.00.01 and will not continue. The only solution is to stop and restart the recording.

We have installed the Play it recorder application on a windows server 2016 machine with 16GB ram.

Is there a workaround to solve this problem?

2 Comments

Jason Allen

said almost 5 years ago

Hi,

Please see this article about using RDP: http://support.playitsoftware.com/support/solutions/articles/5000620291-audio-does-not-play-or-record-when-using-remote-desktop-rdp-

You should ensure that you select Leave audio on remote computer, other Windows will change the audio devices available for your session and drop the audio. Alternatively, you can use a different remote session software such as TeamViewer or VNC.

Jason

h Dijk

said almost 5 years ago

Hello, we had already made this adjustment, but unfortunately offer no solution. The freeze occurs when logging in again, we also have this problem with Teamvieuwer.