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Unable to sign in

The software is asking me to sign into a remote computer. When I click "sign in to this computer" it does not let me and defaults back to the "sign in remote computer". I have uninstalled and reinstalled and keep getting the same message. How can I fix this so I can sign in?
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UPDATE: I have uninstalled all Playit Live software, restored my computer to a previous day when I had no issues. I launched the program again and still get the same message .. will not let me sign in and it will not disconnect from whatever server it is connected to. I sent an email with screen shots. Please help!
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