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Disconnection from Stream Deck to Cartwall

I am able to connect the Stream Deck to the Cartwall and it works fine, but only for a while. Then it gets disconnected for some reason. I thought it might be a screen saver issue, so I turned that off and that didn't solve the issue. The only way I'm able to reconnect them is to close and restart the Cartwall program, but it continues to happen. Any suggestions would be greatly appreciated.

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