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Clocks not working [resolved]

Clocks not working please see images for my setup. I want 2hrs of love songs between 22:00 and 00:00. Its the latest version of playit live.


Hi Rich,


Please create a new forum topic for this issue and provide as much detail as possible include screenshots to illustrate your problem.


Thanks,

Jason

Clock not playing jingle. For 9pm - 12am we have a love show called late night love. So I scheduled the late night love jingle to play every 4 songs. Its in a fold of its own called late night love on playit live. Yet it does not play it. It reverts to play the other jingles from the jingles folder.

Hi Rich,


You schedule the clocks via the grid, and can use the repeat option to repeat these weekly etc, like you have done.


You can choose to schedule the playout log in advance, or you can switch the Log Scheduler ON on the main interface which will schedule the log on-the-fly before the start of the next hour.


This looks like it is working now. You can tell the songs are coming from the Love Songs track group because it matches the pattern you are expecting, you can see Jingles are scheduled in the correct slot and the ads are there too.


I have plans to improve this interface in the near future so it will tell you why the scheduler selected a particular track in the log.

do you have to schedule the clocks every day or just a one off? how do you know if the songs are coming from the love songs folder? does that look right to you? 


thank you for your help

image


Hi Rich,


I understand that you want to run the clock on Saturday, Tuesday, Thursday and Friday. The log that you scheduled was on Wednesday 20th June so it does not schedule the items in your clock, which is what I expected.


You should select a date range for Thursday 21st June 22:00 to Friday 22nd June 00:00 and schedule for that time.


Thanks,

Jason

Id like the clock to run same time but different days. Id like it to run Saturday Tuesday Thursday Friday

You have scheduled the 20th June. You scheduled the clock in the 19th and 21st but not the 20th.

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Hi Rich,


Check the date on your playout log - you have selected 20/06/2018 22:00 to 20/06/2018 00:00 which is invalid. This should be 19/06/2018 22:00 to 20/06/2018 00:00. 00:00 is the start of a new day.

are these pictures any good or do you need others as well? thank you. there are no scheduled events set for the same time as the clocks i checked that.

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Hi Rich,


I can see that you have scheduled the Love clock into 11pm. Now go to Manage > Playout Log and select the 19/06/2018 23:00 to 20/06/2018 00:00 hour and click Schedule. I would expect the items in your clock to be added to the log.


Take a screenshot of the scheduled log.

Please show screenshots showing that if you schedule a clock at a certain time, then schedule the playout log for that hour that the expected items are not scheduled.

What do you need screen shots of exactly?