The PlayIt Software Users Facebook group provides a much faster response to questions. Please consider joining.
Start a new topic

Playit stopping

Hello Does anybody have issues with playit stopping, this mainly occurs over night when its left to it's own devices. I have clocks that run overnight the tracks push it over the hour with a fixed time marker for the next hour so no reason it should do this. Any ideas Gaz

1 person has this problem

and the same pb this day at 10h51

txt
(5.06 MB)

yes but this day we have the same at 4h20

txt
(4.4 MB)

Hi Eric,


I notice that around the 4pm hour you are using a fixed time marker with a tolerance. Please try removing the tolerance to see if this resolves the issue.

hello

could you help us, PlayIt stopped every day and we don't understand why ?

ex today at 16h

this is the log

Merci

ERIC

txt
(8.58 MB)

Any number of genuine reasons could cause this issue. 


Are you running any remote URLs? 

Are you running any excessively long tracks that exceed an hour?

Are you running playout policies that could be restricting playout because PlayIt Live ran out of tracks it could choose from?  

Are you connecting to the machine via remote desktop - this can cause Windows to drop the audio device and stop playout.


Please post screenshots at the point when it stopped.

Hello we have the same problem, have installed the latest version it does not change Anything. The software stops and even twice a day!

Hello we have the same problem indeed the night at the beginning, we installed the new version that does not change anything. The software also stops during the day (2 times even a day)!

I caught it in the act playing up yesterday, it looked like it paused the track 

We have the same problem. PlayIt has stopped 2 times, both of the times around noon on friday. It is running 24/7.. 

Login to post a comment