If one of PlayIt Software's products is running slower than expected, this could be related to a performance issue.
If requested by PlayIt Software Support, please follow these steps to assist with diagnosing the issue.
- Download JetBrains dotTrace command line tool from https://www.jetbrains.com/profiler/download/#section=commandline
- Extract the downloaded zip, which should place the files in a folder such as C:\Users\%username%\Downloads\JetBrains.dotTrace.CommandLineTools.windows-x64.2023.3.4
- From the extracted folder in File Explorer, open the command line by clicking any empty space in the address bar and typing cmd and press Enter
- Run the affected PlayIt program: e.g. PlayIt VoiceTrack, and navigate to the point before the slow performance
- On the command line terminal that has opened, type:
dottrace attach PlayItVoiceTrack --save-to=PlayItSnapshot.dtp
and press Enter.
- The command line program will run. Wait until you see Profiling in progress...
- Perform the action within the PlayIt program where you have observed slow performance
- Once complete, return to the command line and press CTRL+C.
- You will see the text Taking a snapshot...
- Wait until you see Collected snapshot: and the path to the snapshot
- Return to the extracted folder in File Explorer and locate PlayItSnapshot.dtp as well as any additional files such as .dtp.0000, .dtp.0001 etc.
- Select all the snapshot files located above, right-click and select Send to and then Compressed (zipped) folder
- A file PlayItSnapshot.zip will be created
- Upload the created .zip file to a file sharing website such as WeTransfer (https://wetransfer.com/) and share the link by email via our Contact page