Hi Chris,
I am sorry to hear your show went off air and you lost listeners. This certainly sounds like a bug. To help me resolve me this issue, please could you send me your data and logs - you can do this by running this tool on your PlayIt Live computer:
http://downloads.playitsoftware.com/DiagnosticsTool/PlayItDiagnosticsTool.exe
Simply follow the onscreen instructions to send me your data.
Thanks,
Jason
Hi Chris,
I got your data. Please could you tell me at what time the incident happened (roughly).
Jason
Hi Chris,
Thanks for your patience. I was able to reproduce the issue with the same steps that happened in your logs. I have resolved this issue and produced a new version which you can download here: http://downloads.playitsoftware.com/Live/PlayItLiveSetup_1.09.2.1048.exe
Please could you try this version and let me know if it resolves your issue. I can then release this on the main website page.
Thanks,
Jason
I tested it and no issues thanks
Hi Chris
That is great to hear.
I will make this available on the main page this evening.
Jason
Hi Folks,
Just wondering if anyone is still having the issue of music disappearing from playlist or all of a sudden failing to load.
I tried the version 1.09.2.1048 but still happens.
Is anyone using windows 7 ? That's what I am using.
Chris Thacker
So Im doing my live show with playit nad loving it I had to multi task while the m usic was playing and open another program for my music and was about to add music to my playlist all of a sudden in the middle of the air the music stopped and my whole quee of music was gone dead air!
i had to rush to add enough music to fnnish my set but it cost me listeners so im wondering if this is a bug or something in Playit i dont know